Today’s “Make a Difference Monday” is a call to action. By now you may have heard that Amazon.com’s company BookSurge has basically told several LSI (Lightning Source, Inc.) customers to switch to their service or risk having their “buy” buttons turned off on Amazon.com. I’ve blogged over at Jupiter Gardens (http://www.jupitergardens.com) about what this means to a small publisher, but also, today, in light of Amazon.com’s open letter as a Amazon.com Prime customer.
To be blunt: Their claims that this will “improve customer experience” by “keeping within Prime timeframes” is horse manure that I can’t even fertilize my garden with. I went back through, and most, if not all, of my prime orders have always taken three-four days to arrive (plus they’re shipped by DHL who is notorious for shoddy service). As a prime customer I’d gladly wait an extra day if I knew it was because of a book coming from LSI and not because Amazon.com fulfillment issues.
So what can you do?













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